FAQs
Delivery & Pickup
How long does order delivery take?
The fulfillment time depends on various factors, including the order size and the service provider. On average, it takes about 8–14 business days.
Can I track my order?
Yes, you can track your order status in detail through the “My Orders” page.
Which areas do you deliver to?
We deliver to all regions within the Kingdom of Saudi Arabia.
What might cause a delay in my order’s pickup date?
We always strive to adhere to the agreed printing and delivery dates. However, during holidays and busy seasons, fulfillment may take a little longer. Customer service will keep you informed of any new developments.
Order Status
How can I find out my order status?
You’ll receive email notifications about your order status, and you can also track it via the “My Orders” page on the website.
What should I do if my order is delayed?
While punctuality is certainly our goal, there may be unforeseen circumstances that may hinder this. Constant follow-up with our customer team and communication with them will keep you informed of any potential delays.
Can I increase the order quantity after a previous order has been confirmed and approved?
Yes, if the order has not yet been printed, the customer service team can confirm this, or you may be asked to place a second order with a different delivery date.
Can I modify or cancel my order after the service provider has started fulfilling it?
No, you cannot cancel or modify the order once the service provider has begun execution.
Designs & Customizations
Can I upload my own designs to print on products?
Yes, you can upload your own designs for printing.
What file formats are accepted when uploading a design?
The website accepts the following design formats: PDF, AI, PSD.
Can I upload my own designs to print on products?
Yes, you can upload your own designs for printing.
Can I request design changes after uploading a file?
You can delete the design and re-upload a revised version from the product page, but you cannot edit the design once the order is completed and production begins.
Is there a limit to the number of colors or sizes in printing?
There are no limits in the world of printing, but ensure your design fits the product requirements.
How can I ensure my design will be printed in high quality on the product?
You can preview your design in the product’s mockup on the product page.
Can I get a digital mockup before final printing?
Yes, you can view a mockup of your product design on the product page.
Can I request printing on a specific part of the product only?
Your prints will be produced exactly as shown in the design.
Are there extra costs for certain customizations?
Yes, some customizations and material types may increase the cost. All prices are shown based on the selected customizations on the product page.
Partnerships (Service Providers)
How can I register as a service provider on the platform?
You can apply by filling out the service provider application form on the website.
What are the requirements for joining as a partner?
We focus on execution accuracy and printing quality. Our specialized team will contact you to evaluate production quality at your printing facility to ensure it meets our standards.
Can I set my own prices for my products and services?
Yes, you can set your own prices from your service provider dashboard.
How are orders managed between the platform and service providers?
All processes are automated, secure, and synchronized with the platform and the service provider’s dashboard.
Can I set a minimum order volume that I accept?
Yes, you can specify a daily, weekly, or monthly minimum order volume.
What commission does the platform charge on each order?
All details are outlined in the agreement signed between the platform and the service provider. The platform’s margin on orders is minimal.
How will my earnings be transferred to me as a service provider?
Earnings are transferred to the bank you have registered, according to the approved payout schedule.
Does the platform offer support to service providers in case of disputes with customers?
Yes, disputes of all kinds are resolved between our customers and partners, provided the communication is documented through the platform only.
Can I modify or update the products and services I offer on the platform?
Yes, you can easily edit any content or special offers for customers through the platform.
Can I offer free samples or special promotions to customers via the platform?
Yes, you may freely offer promotions to customers within the platform’s set framework.
Return Policy
What is your return policy?
The return policy depends on several conditions, including proof of the defect—whether it’s a result of poor quality execution by the service provider or damage by the shipping company. We are committed to always providing the best for our customers.
How can I return a damaged or non-conforming product?
You have the right to request a return for any damaged or non-conforming product design. The service provider will re-produce the item to meet our quality standards.
What is the time frame for requesting a return?
You can request a return of the product within six days of receiving the goods, provided that the goods are in good condition and the damage is not due to improper storage.
Do I need to pay shipping fees for returns?
The party responsible for the product damage will cover the return shipping costs.
Products
Do you offer product samples before purchase?
Yes, you can select the “Request a Sample” option on the product customization page.
What customization options are available for products?
The available options depend on the product type.
Can I print my logo on products?
Absolutely. You can print your logo and custom designs on all products.
Payment Methods
What payment methods are available?
You can pay by credit/debit card, Apple Pay, or in multiple installments (Tabby/Tamara).
Is payment via the site secure?
Payment through “Print For Us” is 100% secure.
Can I pay on delivery?
No, cash on delivery is not available. However, you can choose installment or deferred payment options on the checkout page.
My card details were declined—what should I do?
If your card is declined, you can pay via Apple Pay or contact customer service for assistance.
Is it safe to save my card details on the Print For Us website?
Yes. You can securely save your card details on our website.
Sample Policy
Can I request a product sample before completing my order?
No, the sample is sent after you finalize the order.
What conditions must be met to request a sample?
You must select the “Send a Sample” option on the product page.
Is there a minimum quantity required to get a sample?
Yes, the minimum quantity for sample requests varies by product type.
Are samples free of charge, or do they incur a cost?
There is an additional cost for requesting samples.
How do I approve the sample before proceeding with full production?
You approve the sample by signing it or photographing it clearly and uploading it to the website.
How long does it take to prepare and ship a sample?
It depends on the production time needed by the service provider.
How do I approve the sample before proceeding with full production?
You approve the sample by signing it or photographing it clearly and uploading it to the website.
Can I request changes to the sample before giving final approval?
Yes, you can request modifications to the sample before mass production.
What if I don’t like the sample, and can I get a refund?
If you’re not satisfied with the sample, we can transfer your request to another service provider.
Can I request more than one sample of the same design?
You will receive one sample per product.
How is the sample delivered, and does it cover all regions?
Samples are delivered via shipping companies, covering all regions in Saudi Arabia.
Value-Added Tax (VAT)
Do prices include VAT?
Yes, all displayed prices on the website include VAT.
How is VAT calculated on orders?
For example, if you purchase a product for SAR 1,150, the final invoice will show the product’s base price (SAR 1,000) plus 15% VAT (SAR 150), totaling SAR 1,150.
Can I get a VAT invoice?
Yes, you can access the invoice once the order is completed or from the “My Orders” page.
About the Prints
What materials are used to produce the products?
The materials vary depending on the product type and intended use.
Are the products eco-friendly?
We have a dedicated section for eco-friendly printed products.
What printing options are available?
Printing options vary by product. We strive to provide all printing methods available in the market. If you need a specific printing technique, we’re happy to help—just contact our customer service team.
